We work with a few on-demand order fulfillment company with facilities worldwide so your order could ship from a variety of locations. Our coffee and supplements typically ship from within the U.S.

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at support@wildoctane.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@wildoctane.com.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@wildoctane.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Due to our partner distribution, we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@wildoctane.com and we will work with you to find a refund solution!

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@wildoctane.com with photos of wrong/damaged items and we’ll sort that out for you.